Protect Your Equipment and Your Warranty — Check Your Hardware Today!
It has recently come to our attention that some retailers are bundling our straps with non-BLACKRAPID branded parts and accessories. Our warranty specifically states that the use of any non-genuine parts or accessories from other brands could cause damage to the ConnectR or FastenR and voids the warranty.
However, depending on how these retailers choose to list these products, it may not always be obvious that customers are not receiving genuine BLACKRAPID parts. One of the biggest offenders is the non-genuine fastener, made to look like our patented FR-3 or FR-5 FastenR products. The inferior knock-off fasteners are prone to thread wear and/or breakage, which can cause the camera to drop, or the fastener can snap off and get stuck inside the camera’s tripod mount.
Take a Sec, Learn a Spec
A simple comparison will reveal the difference between an authentic BLACKRAPID part and a knock-off part (see below for images). For example, authentic BLACKRAPID parts will always be made of stainless steel and either embossed or laser engraved with the ‘R’ logo. An authentic BLACKRAPID FastenR will not scratch easily and will maintain its well-defined threading pattern with normal use. By contrast, the metal that is used for the knock-off fasteners tends to be cheap and easily scuffed or gouged; the threaded post often becomes worn and won’t screw into the camera body securely.
Non-genuine parts can also cause abnormal wear and tear on the strap and other hardware, causing the genuine BLACKRAPID parts to fail due to this abnormal strain. We take the safety integrity of our products very seriously. Our products go through intense design planning and weight / durability testing over an extended period of time. All our parts and materials are designed to work together to properly support your camera under normal conditions.
We always want to do the right thing for our customers, and we go out of our way every day to exceed customer service expectations. We guarantee the quality of all BLACKRAPID products with our one-year warranty against craftsmanship defects. However, we cannot be responsible for the performance – or lack thereof – of non-genuine BLACKRAPID parts and accessories, and the use of such parts will necessarily void the warranty.
If there is ever any question as to the authenticity of your current hardware or any hardware you may consider purchasing, please contact Customer Relations at firstname.lastname@example.org and we would be more than happy to assist.